Refund policy

Last updated: August 2026

We want you to be confident before you pay for a plan. Here is how refunds work on OneWa.

Free trial

Every new account starts with a free trial. Use it to test website tracking, smart links, and analytics before paying for anything — no card is required to start the trial.

Paid plans

Paid plans are billed once, upfront, for the number of websites and the plan length (1, 6, or 12 months) you choose at checkout. Plans are prepaid for that full period and do not auto-renew unless you purchase again.

Refund window

If you're unhappy with your purchase, contact us within 7 days of payment and we'll issue a full refund, provided the account has not exceeded reasonable trial-equivalent usage. After 7 days, purchases are non-refundable for the remainder of the plan period, though you keep access through to the plan's expiry date.

How to request a refund

Email contact@onewa.link with your account email and the date of purchase. We aim to process eligible refunds within 5–7 business days back to your original payment method.

Downgrades and unused website slots

Because a plan is a single upfront purchase for a fixed number of websites and a fixed duration, we don't currently offer partial/pro-rated refunds for reducing website count mid-plan. You're welcome to simply purchase a smaller plan next time your current one expires.

This page is a general template — adjust the refund window and terms to match what you actually intend to offer, and have it reviewed for compliance with consumer-protection law in the regions you sell to.